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Industries · Trades & Home Services

Marketing for trades where the job is won in the first ten minutes.

Urgent, local, high-intent search — and a market where the fastest response usually wins the job, not the best website.

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What makes this market different

Trades demand is overwhelmingly urgent and overwhelmingly local. Someone with water coming through a ceiling is not comparing five websites — they are calling the first two numbers that look credible and booking whoever answers. That single fact should shape the entire marketing approach, and usually doesn't.

It means click-to-call matters more than form design, that suburb-level targeting beats city-level targeting, and that a beautiful site which loads in four seconds on a phone with two bars is worth less than a plain one that loads in one.

Where the budget usually leaks

  • Bidding city-wide. "Plumber Auckland" puts you against national franchises and lead aggregators with deeper pockets. Suburb-plus-service searches convert better and cost a fraction.
  • Lead aggregators buying your clicks. They bid on the same terms, capture the enquiry, then resell it to you and three competitors. Aggressive negative keyword work is not optional in this category.
  • Job seekers. A meaningful share of trade search traffic is people looking for work, not customers. Unfiltered, they will quietly eat a budget.
  • After-hours enquiries with nobody to answer them. Paying for 9pm clicks with no answering path is paying for your competitor's job.
  • Ads landing on the homepage. Someone searching for emergency hot water repair should land on hot water repair, not a page listing eleven services.

What we'd actually do

Split campaigns by service and by area, not by city. Build a landing page per core service with the phone number as the primary action and the form as the fallback. Set up call tracking so phone enquiries — usually the majority of revenue — become attributable instead of invisible. Then get the Google Business Profile working properly, because for local trades the map pack often outperforms both ads and organic results.

After that, automated routing and instant acknowledgement, so an enquiry at 7pm gets a response before the customer calls the next number down the list. In this category speed-to-lead is usually worth more than any further improvement to the ads.

What good looks like

Cost per booked job, not cost per click or even cost per lead. Trades businesses can be profitable at wildly different lead costs depending on average job value and close rate, so the first thing we work out is what a job is worth to you and what a lead therefore needs to cost. Everything after that is arithmetic.

Common questions

Should we advertise 24/7 if we can't answer 24/7?

Not without a plan for the calls. Either schedule ads to your answering hours, or put automated acknowledgement and callback booking behind the after-hours enquiries. Paying for clicks that ring out is the most common avoidable waste in this category.

Are the lead-generation platforms worth using?

Sometimes, as a supplement — never as the foundation. They sell the same enquiry to several trades, so you compete on response speed and price rather than on being chosen. The economics of owning your own demand are better every time, they just take longer to build.

How many service pages do we need?

One per service you genuinely want more of, and none for services you'd rather not do. A page for every conceivable variation produces thin content and dilutes the ones that matter.

Does SEO work for trades, or is it all paid?

Both, in sequence. Paid gets the phone ringing in days; local SEO and the map pack reduce what you're renting over the following six to twelve months. Starting with SEO alone means a long quiet period most trades businesses can't afford.

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